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Customer Service Representative

At Flynn, It's not just a job, it's a career

Interact with our Strategic Based Clients to provide and process information in response to inquiries, concerns and requests for services.

A Day in the Life

  • Manage large number of incoming requests from our Strategic Clients electronically and/or by telephone
  • Identify and assess clients’ needs to achieve satisfaction; respond promptly to client’s inquiries and meet client timeframes
  • Communicate with clients through various channels, such as online portals
  • Communicate and coordinate with internal Service Departments across Canada and the US
  • Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
  • Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Escalate requests and unresolved issues to the designated resource as required
  • Keep records of customer interactions; record details of inquiries, comments and complaints
  • Use expertise to build strong relationships with clients (both internal and external), and create an open and accessible communication rout for free flow of information
  • Follow communication procedures, guidelines and policies
  • Provide accurate invoicing to all Strategic Clients
  • Identify any discrepancies between contract amounts and invoice amount and resolve any issues

What We Are Seeking

  • Experience: 3+ years of related Customer Service experience
  • Post-secondary education is preferred
  • Excellent communication skills, both verbal and written
  • Listening and phone Skills
  • Strong computer skills
  • Conflict Resolution and a good sense of judgement
  • Ability to Multitask and work in a team
  • Positive attitude and people oriented
  • Attention to detail, accuracy, and focus on quality
  • Problem analysis and problem-solving
  • Organizational Skills and a sense of urgency 
  • Ability to Work Under Pressure and adapt to various situations

What We Offer

  • In-house Gym and Cafeteria (Post-COVID restrictions)
  • Free Parking
  • Competitive wages and benefits
  • RRSP matching
  • Great environment where our motto is “Flynn Family Winning Together”!
  • On-going career development courses and programs through our in-house Flynn University

Position Summary

Location: Mississauga

Employment Type: Fulltime, permanent 

Job Functions: Customer Service 

Industry: Construction


Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including roofing, glazing, waterproofing, and architectural metals. The foundation of our award winning success is having the right people on our team. 


Thanks to the contributions of the most talented team in the market and a collaborative, supportive culture, Flynn has steadily grown since 1978, and continues to do so. We understand the importance of and prioritize the growth of our people too, offering many learning & development and career opportunities.

To apply to any of our current roles, please visit https://jobs.flynncompanies.com.

For more information about the Flynn Family, Flynn University and career opportunities, please visit www.flynncompanies.com.


At Flynn, it's not just a job, it's a career. 


We are also highly active and committed to creating an environment which is accessible to all of our customers, employees and applicants. Reasonable accommodations in the hiring process will be provided to people with disabilities upon request. 


Job Segment: Customer Service Representative, Business Development, Customer Service, Sales

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