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Bilingual IT Helpdesk Technician

Company Overview

Flynn Group of Companies, North America’s leading building envelope contractor is looking for a:

Bilingual IT Helpdesk Technician reporting to the IT Helpdesk Manager.

Here at Flynn you will have the opportunity to work for a growing company, to provide an extraordinary customer service and technical support experience to our internal customers. We give you the chance to work in a technologically challenging and fast-paced environment, to enhance your abilities while pushing your limits. Join a team that works closely together to solve problems and enjoy excellent benefits; a commitment to work/life balance, funded training plans and the ability to be recognized for your talents.

For over 40 years, we have enjoyed steady growth and success by providing quality contracting services and design assistance to ensure long-term performance and customer satisfaction. As a contractor, Flynn plays a key role in blending architectural visions with practical detailing to ensure quality, functional and high-performance roof and wall systems. As an employer, we take pride in providing the best for our people. Our people are our greatest asset and the reason behind the success we are continuously achieving. We are also proud to say that we have reached a Platinum status as being one of Canada’s Best Managed Companies for 15 years in a row!

Responsibilities

  • Provide support to our client groups, through verbal and written French/English communication
  • Respond to telephone calls, e-mails, and other requests for technical support in a timely manner
  • Provide excellent customer service and demonstrate courteous and professional behavior
  • Demonstrate a consistent sense of urgency and follow-up on open issues to ensure a satisfactory and timely resolution is achieved
  • Ensure that all support requests are appropriately logged and managed within the ticketing system, including decisions and actions taken to achieve a successful resolution
  • Ensure the ongoing protection and integrity of the IT systems
  • Manage, deploy, and support computers, peripherals, software, printers, telephony, mobile devices and other technologies
  • Evaluate, recommend, and implement solutions, knowledge base articles and documentation for end user and IT agent use
  • Prompt escalation of tickets to the appropriate teams or individuals
  • Maintain and update inventory and receipts of all end user hardware
  • Other responsibilities and projects as assigned
  • Must be available to work rotating schedules which include evenings, and some weekends and holidays
  • Some travel is required

Technical Skills

  • Knowledge of networking, Active Directory and Exchange account management, troubleshooting of computer hardware and software, VOIP/telephony support, mobile device support, networked multifunction printer maintenance, audio visual/meeting/collaboration systems support, and IT service tools
  • Experience with Windows based desktop/server operating systems, and mobile device operating systems. Experience with MacOS is an asset
  • Knowledge of supporting and configuring various client-side software such as Microsoft 365 Apps, MS Teams (including room systems and phone system).
  • Experience with supporting hardware and software for manufacturing and engineering is an asset.
  • General knowledge of a range of diagnostic and logging tools
  • Technical and non-technical writing of end user walk-through/how-to documentation for all technologies supported by the IT support team
  • Manage complex IT processes in an efficient and effective manner in conjunction with the Helpdesk Manager

#LI-HB1

Required Qualifications

 

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including roofing, glazing, waterproofing, and architectural metals. The foundation of our award winning success is having the right people on our team. 

 

Thanks to the contributions of the most talented team in the market and a collaborative, supportive culture, Flynn has steadily grown since 1978, and continues to do so. We understand the importance of and prioritize the growth of our people too, offering many learning & development and career opportunities.

To apply to any of our current roles, please visit https://jobs.flynncompanies.com.

For more information about the Flynn Family, Flynn University and career opportunities, please visit www.flynncompanies.com.

 

At Flynn, it's not just a job, it's a career. 

 

We are also highly active and committed to creating an environment which is accessible to all of our customers, employees and applicants. Reasonable accommodations in the hiring process will be provided to people with disabilities upon request. 

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