Service Training and Development Specialist

Come join our team!

The Learning & Development department is a close knit team who’s favourite thing in the world is creating engaging learning content and being a part of the transformational change initiatives that we champion here at Flynn. This position reports to the Learning & Development Manager (Latoya Francis) and will have the opportunity to work on new and exciting projects as we support a growing company. We’re looking for someone who can really hit the ground running and help one of our largest business sectors with their training needs. You’ll be working closely with our International Service department as they begin to shift their training to a more sustainable approach. If you’re someone who loves training and developing others, creating dynamic learning resources, and can fit in with a team of avid snack enthusiasts then be sure to apply below!

Here's what your day as a Service Training and Development Specialist looks like:

  • ​​​​​​Design and develop creative and interactive learning content through videos, presentations, animations, and interactive eLearning
  • Work with Subject Matter Experts to understand content and update existing training resources
  • Schedule and deliver training for our International Service Operations via live web conferencing using Microsoft Teams
  • Project manage learning initiatives by defining plans, adhering to timelines and facilitating implementation
  • Provide ongoing support and refresher training as required
  • Ensure all learning content is updated on a regular basis to reflect current program, process and technology changes
  • Work with tight deadlines and provide innovative input on current training procedures to enhance and customize training processes for the Service department
  • Assist in maintaining SuccessFactors Learning, Talent & Performance platforms
  • Ensure consistent Service training messaging across our Canadian and US operations
  • Provide advice to stakeholders on challenges, assess performance gaps and recommend solutions
  • Support the Learning and Development Manager on all workplace change and training initiatives as required

Here's what you bring to the table:

  • Post-secondary degree in a related field, such as Human Resources or Business Administration
  • Minimum three years of experience designing, developing and delivering learning and development programs
  • Advanced working knowledge of Camtasia, Articulate or other eLearning authoring tools
  • Advanced experience working with Learning Management Systems. Experience with SAP SuccessFactors Learning is an asset
  • Technology savvy and able to pick up new products and processes with ease
  • Exceptional team player with strong customer service orientation
  • Experience with Adobe Creative Suite (Photoshop, Illustrator, etc.) is an asset

Here's what Flynn brings to the table:

  • Beautiful work enviroment with high ceilings and tons of natural sunlight!
  • In-house cafeteria and gym (post-COVID restrictions)
  • Free parking
  • Competitive wages and benefits
  • Structured bonus plan
  • RRSP matching
  • Great environment where our motto is “Flynn Family Winning Together”!
  • On-going career development programs through our in-house Flynn University and eLearning courses



Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including roofing, glazing, waterproofing, and architectural metals. The foundation of our award winning success is having the right people on our team. 


Thanks to the contributions of the most talented team in the market and a collaborative, supportive culture, Flynn has steadily grown since 1978, and continues to do so. We understand the importance of and prioritize the growth of our people too, offering many learning & development and career opportunities.

To apply to any of our current roles, please visit https://jobs.flynncompanies.com.

For more information about the Flynn Family, Flynn University and career opportunities, please visit www.flynncompanies.com.


At Flynn, it's not just a job, it's a career. 


We are also highly active and committed to creating an environment which is accessible to all of our customers, employees and applicants. Reasonable accommodations in the hiring process will be provided to people with disabilities upon request. 


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