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Service Account Manager

Job Summary

This position will be based out of our St John's location. The successful candidate will work alongside the Service Manager to grow the current client base, increase sales, and further diversify our business. If you have experience in construction, roofing and/or material take-offs, and are looking to grow your skillset within a team, then we want to hear from you. Previous estimating experience is an asset; however, we are willing to train the right candidate.

Responsibilities
  • Develop good working relationships with current clients to ensure full quality and satisfaction.
  • Ensure customer satisfaction by providing world-class customer service offering suggestions or alterations when asked to or deem required.
  • Utilize consultative selling skills to learn about the prospect/customer’s business to position Flynn Companies products and services as the answer to those needs, and to motivate and move the decision maker(s) to desired decisions, next actions, or next steps in the sales cycle.
  • Be aware and informed of all new materials or techniques in your field by attending material manufacturer’s seminars, trade shows, etc.
  • Follow-up on your quotes and tenders and confirm the outcome.
  • Review all contracts and accepted quotations and seek final approval with the department Manager.
  • Maintain and grow ongoing business relationships through direct and frequent communication.
  • Initiate and develop relationships with key decision makers in all serviceable markets.
  • Coordinating own efforts with national and local Business Development.
  • Develop new clients; maintain and grow ongoing business relationships through direct and frequent communication.
  • Identifying and sourcing out prospective clients from various sectors to achieving business targets.
Responsibilities Contd.
  • Remote interactions and presentations / demos.
  • Generate leads for new business.
  • Remote interactions and presentations / demos.
  • Supporting corporate initiatives and business development objectives.
  • Write up work orders completely and in a concise and timely manner so to assist scheduling and purchasing of materials at the best prices.
  • Prepare materials order sheets for jobs.
  • Prepare quotations and tenders while ensuring up to date on addendums and drawing.
  • Understand and prepare takeoffs/estimates for assigned jobs.
  • Attending pre-tender site meetings to prepare an accurate estimate.
Desired Qualifications
  • 1 to 3 years of inside sales experience
  • Post secondary education is an asset
  • Completion of a certificate/diploma in Estimating, Construction Management, Architectural and Building Technology, or an equivalent program is an asset
  • Strong background in sales and presenting solutions
  • Strong interpersonal, communication, and persuasion skills and demonstrating a can-do attitude
  • Exposure to reading and deciphering architectural blueprints and specifications
  • Excellent knowledge in Microsoft Office programs
  • Ability to work well with various participants of the construction process (internal and external)
  • Demonstrated time management skills with the ability to handle tight deadlines and be highly adaptable to change
  • A high degree of professionalism

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including roofing, glazing, waterproofing, and architectural metals. The foundation of our award winning success is having the right people on our team. 

 

Thanks to the contributions of the most talented team in the market and a collaborative, supportive culture, Flynn has steadily grown since 1978, and continues to do so. We understand the importance of and prioritize the growth of our people too, offering many learning & development and career opportunities.

 

To apply to any of our current roles, please visit https://jobs.flynncompanies.com.

 

For more information about the Flynn Family, Flynn University and career opportunities, please visit www.flynncompanies.com. 

 

At Flynn, it's not just a job, it's a career. 

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